Platinum Micro, Inc. is dedicated to providing our customers with the best service possible! We will continue to strive to make Platinum Micro, Inc. your first choice for the best products, lightning fast shipping, and superior customer service. We've partnered with world leaders in technology and security to provide you with an easy to use, fully interactive and secure on-line shopping experience.
Tax Policy
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Free Shipping is available only to the 48 Continental United States. Free Shipping is not available to APO/FPO/DPO, (Air/Army Post Office or Fleet Post Office) All orders will be shipped within 2 business days after payment clears. We try our best to process and ship all orders as soon as we receive them. All orders are placed in a queue in the order that they are received. We cannot guarantee or control transit time once the package leaves our facility and is handed over to the courier. Platinum Micro, Inc. will only ship to addresses provided at checkout. We reserve the right to choose the shipping couriers that will deliver your product. This might affect you if you live in a rural community that does not accept deliveries from specific shipping couriers. We utilize warehouses across the Continental United States. If you order multiple products from us, they may ship separately. We only ship to the 48 Continental United States and Alaska, Hawaii and other U.S. Territories (ie. Guam, Puerto Rico, Virgin Islands, etc.). We do not ship internationally. Shipments to Alaska, Hawaii & other U.S. Territories have an additional shipping fee equal to Expedited. Expedited shipping is the only shipping method that we offer for these locations. Free shipping is available only to the Continental United States (48 States). Orders are processed and shipped Monday - Friday excluding Weekends and Holidays. To track your package copy and paste the following links into your internet browser. UPS: http://www.ups.com UPS MAIL INNOVATIONS: www.ups-mi.net/packageID USPS: https://www.usps.com FEDEX: www.fedex.com/tracking DHL Global Mail: http://webtrack.dhlglobalmail.com
Customer Service Hours: Monday - Friday 9:00AM - 6:00PM PST All products sold by Platinum Micro, Inc. are brand new and carry the manufacturers full warranty. All products advertised as “BULK” or “OEM” are brand new and carry the manufacturers full warranty. "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted. All products are shipped to the customer the exact same way that we receive them from the manufacturer. We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer. We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer. All products are shipped to the customer the exact same way that we receive them from the manufacturer. We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty. Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date. No returns or exchanges will be accepted after 30 days. Noted: Sales of Software, Toys, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, Motherboards, CPUs / Processors, Transmitters, Receivers, and items manufactured by Samsung, Sans Digital, Shuttle Computer Group, and Cisco are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services. Platinum Micro, Inc. does not offer price matching. There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product. Shipping costs is non-refundable. Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount. Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise. Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items. All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number. Send return / exchange packages to: Platinum Micro, Inc. ATTN: (Your RMA number) 15815 Monte St. Sylmar, CA 91342 RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled. All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as UPS, FEDEX, or USPS. RMA processing time is 5-7 business days once the package has been received.
Tel: (818)505-6853
Hours: M-F: 9:00am - 6:00pm PST(Excluding National Holidays)
Fax: (818)804-3427
Email: buy@platinummicro.com

Mailing Address: